Commercial Refrigeration

Restaurant Customer Retention in NYC: Turn New Diners Into Regulars

February 9, 2023 by Michael C. Rosone | Last Modified: April 27, 2023

There are more than 27,000 restaurants in New York City alone. Restaurant customer retention can be difficult to achieve in that kind of climate. With so many choices, how do you motivate your customers to keep coming back for more?

Luckily, Restaurant Week will stir up some fresh interest in the local dining scene and hopefully drive some new business your way. So what’s a good way to turn new visitors into repeat customers?

Make their experience stand out, and offer something better than the rest. Here are some great ways to boost restaurant customer retention.

Restaurant Refrigeration Installation: Get It Right the First Time

January 19, 2023 by Michael C. Rosone | Last Modified: April 27, 2023

What’s the worst thing you can imagine happening right before the grand opening of a new restaurant or food service business? Having problems with your new refrigeration equipment is a big one. After all, if your refrigeration installation goes badly, ALL your cold food storage equipment could be affected and fail to hold the correct temperature.

That could mean you can’t store all the product and ingredients that are being delivered, your staff can’t practice their prep techniques and recipes to get ready for the grand opening, and you can’t prepare any food that’s safe to consume. How are you going to open?

That’s exactly what happened to the owner of a New York City restaurant group when he hired to wrong people to do the refrigeration installation for a new restaurant.

Ice Machine Cleaning Could Save Your Restaurant

January 12, 2023 by Michael C. Rosone | Last Modified: April 27, 2023

Food safety must be a primary concern for every NYC restaurant owner. If it wasn’t, you wouldn’t stay in business very long. The consequences of serving potentially dangerous food are serious, not only to your patrons’ health, but also for your business:

Poor health inspection grades
Negative reviews on social media and in the press
Lawsuits and even financial damages

That’s why you’re vigilant about enforcing safe food handling and keeping your kitchen clean. But there’s a food safety danger in your restaurant that’s hiding in plain sight: your ice machine.

Restaurant Event Planning: 7 Tips for NYC Restaurant Week

January 5, 2023 by Michael C. Rosone | Last Modified: April 27, 2023

During NYC’s restaurant week (which has become closer to a month), there will be hundreds of restaurants gearing up to put their best foot forward. How do you stand out in the crowd? Add entertainment to the menu. Restaurant event planning is a big deal for a reason: it draws people into your restaurant and greatly increases the chances of them having a memorable experience.

Check out these ideas to attract more diners and ensure a successful event.

Make Restaurant Comfort a Priority (It is for diners!)

December 1, 2022 by Michael C. Rosone | Last Modified: March 27, 2023

Here’s one fact you probably already know: the success of your restaurant is about much more than the food. Restaurant comfort is a big issue for diners, and a prime reason they will choose to frequent your establishment, or not.

Yet getting restaurant comfort right it not as easy as it seems.

Just think about your own experience. It’s probably something like this: your patrons complain about being too hot or too cold, or being bothered by drafts from your AC blowing directly on their food. And making it too loud to carry on a conversation. At the same time, your kitchen is sweltering to the point that people are ready to pass out from the heat. Even worse, you might have kitchen odors migrating to the dining room. That’s not a pleasant experience for your diners, either.

We’ve heard stories like this from the many New York City restaurants we have serviced over the years. Read on to learn why restaurant comfort is a tricky issue. Then we’ll reveal how the right combination of specialized equipment, HVAC system design and maintenance can improve environmental temperature control and solve your problems once and for all.

Your Ice Machine: The Most Dangerous Item in Your Restaurant

February 17, 2015 by Michael C. Rosone | Last Modified: March 27, 2023

Food safety has to be a primary concern on the mind of every NYC restaurant owner. If it wasn’t, you wouldn’t stay in business very long. The consequences of serving potentially dangerous food are serious, not only to your patrons’ health, but also for your business:

poor health inspection grades
negative reviews on social media and in the press
lawsuits and even financial damages

All of these consequences will erode your customer base and eventually put you out of business. As a successful restaurant owner or manager, you already know this, and you’re certainly vigilant about enforcing safe food handling and keeping your kitchen clean. But there’s a food safety danger in your restaurant that’s hiding in plain sight: your ice machine.

Commercial Refrigeration

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