Negative reviews of your restaurant can be a frustrating problem. Especially when you have a great chef and you know the food is good. Yet there are still people writing negative reviews and giving you only a couple of stars on Yelp.
What’s going on? And how can you put a stop to it?
Many restaurant owners are very conscientious about the quality of the food (and rightly so), yet don’t pay as much attention to the dining atmosphere. This is a mistake, especially in New York City, where there is so much competition. It doesn’t take much for an unhappy customer to choose the restaurant around the corner next time.
A great dining experience is not only about the food. There are many additional factors that can make or break a customer’s experience. If you want to put a stop to negative reviews, it pays to fix these issues once and for all.