Airtime with Scott Berger
If you’re in the market for a new HVAC system, especially as part of a major construction project, it can be tricky to tell BEFORE you buy if you’ll get the best HVAC service you want and need. Here’s a way to judge a company’s reliability and commitment to customer service that you may not have considered: find out if they’re linked to the value chain.
Are you familiar with the notion of the value chain? It’s a business concept that describes the range of activities undertaken by companies and workers throughout the process of bringing a product or service to market and beyond. These activities range from design and development to sale, implementation, and support. When each contributor works hand in hand with other contributors to the “chain” of events, they add more value to the end product (and ultimately the customer) than unrelated entities working independently.Read more