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Residential HVAC

6 Ways to Build a Great HVAC Service Relationship From the Start

by Michael C. Rosone |

If you’ve been reading, you probably already know there are consequences for poor HVAC maintenance.

You know that it could mean costly future repairs or long down times. And, if you’ve downloaded our white paper, Calculating the Hidden Costs of Poor HVAC Maintenance, you may even know that a poorly running HVAC system has a significant effect on your customer retention rate and ultimately your bottom line. (For more information on how your HVAC system could help you positively influence buyer behavior, download the white paper, below.)Read More

Why is my AC leaking water inside the house?

by Michael C. Rosone |

air conditioner leaking water inside

Finding water anywhere it doesn’t belong in your house is a major cause for concern. Not only are you worried about where the leak is coming from (and how much it will cost to fix it!) but you’re also concerned about damage to your home. When it’s your air conditioner leaking water inside, you need to act fast to prevent water damage as well as expensive repair bills.

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Why is my air conditioner freezing?

by Michael C. Rosone |

air conditioner freezing up | ac unit freezing up

You may expect your air conditioner to be cold, but if it’s covered in frost or ice, that’s not a good sign. When your air conditioner is freezing up, it can’t properly cool your space. And worse, if you don’t do something about it quickly, you can end up with water damage in your walls and ceilings as well as an expensive AC repair on your hands.

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Why is my AC blowing warm air?

by Michael C. Rosone |

ac blowing warm air

It’s incredibly frustrating when you just can’t get cool on a hot day, even though your air conditioning sounds like it’s working (it’s blowing). Is it you or is it really hot in here? You check the thermostat, and in fact the temperature is soaring well above the set temp. When you place your hand over one of the AC registers, you find your AC blowing warm air.

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Why is my AC not blowing?

by Michael C. Rosone |

ac not blowing

The seasonal temperatures are here. You know the air conditioning system has been turned on, yet you’re just not feeling the comfort you would expect. The disappointing lack of cool air coming through the air conditioning vents prompts you to ask yourself, “Why is my AC not blowing?”

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Arista Improves Customer Service with Technology

by Michael Rosone |

customer service technology

It is a bit of a cliché, but it’s true: Most of us know the feeling of waiting for the cable repair or installation person to show up.

Not knowing when a service technician is going to arrive can be even more stressful when you’re a building owner or facilities manager who has to answer to frustrated tenants or a boss who is asking for updates.

At Arista, we firmly believe in leveraging technology to improve efficiency for our team and also to enhance communication in customer service.

That’s why we’ve now implemented a customer service technology designed to keep everyone informed when it’s time for an HVAC service or repair visit.

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For emergency service call 718-937-4001