If you are a facilities manager for a restaurant group or chain, you have a lot on your plate (pun intended). You can easily have a dozen people calling you every day with problems that need to be fixed, and you can’t possibly check them all out by yourself. You need to rely on service providers for information, assessments, and advice to help you make decisions.
Let’s say you’re overseeing 15 restaurants and you’re responsible for refrigeration and HVAC and commercial kitchen maintenance. If you have different vendors for each system and each location, you could be dealing with as many as 45 vendors! That’s definitely too many hands in the kitchen. Not to mention too much time on the phone and far too much paperwork with all those separate work orders, proposals and invoices. Make your life easier by building a relationship with one trusted refrigeration and HVAC service provider that can handle all your service needs.
Here’s what you stand to gain:
1. A single point of contact.
Any time you have an issue at any location with air conditioning, heating, refrigeration, or kitchen equipment, you call one phone number and talk to a familiar dispatcher who knows you. You’ll have a clear line of communication with an account manager who knows your people, your operation, and your equipment history. Knowing that you won’t need to sort through old invoices or emails to find the number for your commercial refrigeration repair service and your air conditioning maintenance company is a huge weight off your shoulders. And when you have a reliable and trustworthy expert giving you information, recommendations, and advice, you can rest especially easy.
2. Someone with an eye on the big picture.
When you use multiple service vendors, they don’t consider the overall impact of all your systems on one another. If your air conditioning is not working well, it creates a higher load on your refrigeration units. Warm ambient air gets into your refrigeration boxes, and excess humidity in the air causes a build-up of ice on the refrigeration coils. Problems with your kitchen ventilation can impact the effectiveness of your air conditioning. Another example is open air cases. If your air conditioner is not maintaining the set ambient temperature and humidity, your open case will be running continuously as it actually tries to cool the surrounding space. This runs up your electric bill and eventually causes the unit to fail long before its time. If you have a single service provider responsible for HVAC and refrigeration, problem-solving is streamlined, making it faster and more cost-effective to find the right solutions.
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3. Reduced paperwork.
Imagine cutting the pile of invoices on your desk by a third, a half, or even more. Not only that, but each one looks the same and you know how to find the relevant details at a glance. The same holds true for work orders and proposals. You might even have time to go home once in a while!
4. The ability to plan for equipment purchases.
You can rely on your refrigeration and HVAC service provider’s knowledge of your equipment, expertise and advice to help you plan for equipment obsolescence and replacement. You’ll look like a star to upper management when you can proactively budget for capital equipment, instead of having to buy whatever is available quickly at whatever price when equipment breaks down.
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5. A partner who understands your business.
When you establish a relationship with one trusted service provider that can handle everything from your HVAC, to refrigeration repair service and commercial kitchen maintenance needs, you get a business partner who actually plays a part in your success. At Arista, we understand the magnitude of what you stand to lose if your mission-critical systems fail. It’s not just an air conditioner cleaning or a walk in freezer repair. It’s your business that’s at stake. We’re right there in your corner, keeping things running smoothly and easing your workload and stress level in the process.
When something goes wrong with crucial equipment, there’s no time to shop around. Your best bet is to evaluate and choose a refrigeration and hvac service provider that you can trust to meet your needs before an emergency arises.
Another important way to manage and plan for your commercial refrigeration repair service expenses is by investing in a refrigeration service agreement. You might be new to these type of agreements, or you just haven’t explored using them for refrigeration. If so, grab a copy of our free guide that can help you navigate the possibilities and decide what’s right for you: Refrigeration Preventive Maintenance Contracts: How to Find the Right One for Your Food Service Operation.