Are you in the market for a new HVAC service provider, and wondering how to tell if someone’s really any good? Think about the qualities of the great detective, Sherlock Holmes. That’s what it takes to be a top-notch NYC HVAC guy.
Look for signs of these skills, habits and abilities, and you can be sure you’ve found someone you can count on to get the job done right:
1. Excellent memory.
Sherlock Holmes was able to remember how to identify 243 types of tobacco ash as well as how to decrypt every cipher known to man. Today’s expert New York HVAC techs need to remember codes and regulations as well as the details about how to diagnose and fix problems with hundreds of types of equipment made by dozens of manufacturers over several decades.
2. Meticulous attention to detail.
No one was better able to notice all the little details associated with a crime than Sherlock Holmes, and that was his secret weapon. Successful HVAC techs use the same strategy: noticing and documenting every detail of a situation in order to diagnose a problem, including installed equipment, condition, test results, building conditions, and reports of building management and staff.
3. Troubleshooting and problem-solving ability.
Sherlock enjoyed a successful career because he had an uncanny ability to solve a problem when others could not. The best NYC HVAC technicians have that same sort of sixth sense; the ability to look at a situation and get to the root of the problem even when it’s not obvious. When you’re talking to potential new service providers, ask about situations where they have done just that.
4. Advanced technical knowledge.
As the world’s first consulting detective, Holmes was an innovator of forensic criminology and a master of chemistry. Today’s HVAC experts need to be fluent in a variety of technical information, including building as safety codes such as NFPA, IBC, UBC, BOCA, NFC, and NEC. In order to understand and diagnose problems, he needs vast knowledge and understanding of technical data, including specifications, schematics and blueprints, as well as the operation and maintenance required for many types and brands of equipment. He also needs excellent computer skills to work with facility management tools and computerized work order systems.
5. Ability to get out of (and into) a tight spot.
Sherlock landed himself in a number of awkward situations, but was agile enough to manage to extricate himself with grace. Especially here in NYC, that skill is critically important for an HVAC tech! Air conditioners and other equipment are often jammed up in ceilings, tiny crawl spaces or wherever it can fit without taking up useful and expensive space. He needs to be able to get at that equipment, and it sometimes requires the skill of a contortionist to do so.
6. Responsible and trustworthy.
Many of his clients trusted Holmes with their lives. In a way you are doing the same thing, since mishandling HVAC equipment can have deadly consequences for your building occupants. In addition to safety concerns, New York HVAC techs are responsible for company trucks and expensive tools and equipment. Since they are the face of the company to every customer, they are trusted to uphold the company’s reputation and behave and work accordingly.
7. Good communication skills.
Ok, this one might be more attributable to Holmes’ faithful sidekick, Dr. Watson, but it was critical to the pair’s success in solving crimes. Similarly, you want to deal with an HVAC professional who can communicate effectively both orally and in writing. Can he explain problems and maintenance issues in a way that makes sense to you? Does he make the time and effort to keep you informed about appointments and work in progress? Are his proposals, reports and work orders clear, detailed and accurate?
8. Concern for safety.
Holmes always rose to the occasion when he feared for the safety of his clients. Your NYC HVAC technician takes your safety just as seriously. He takes all precautions against the safety hazards associated with HVAC equipment, including the safe handling of refrigerants, preventing carbon monoxide leaks, and poor indoor air quality resulting from mold in air conditioners and ducts. He also follows industry practices to prevent accidents.
9. Neat appearance.
Sherlock was always impeccably groomed, which helped him to gain the trust of his clients. Think about it, don’t you find it easier to trust a technician wearing a neat uniform, name tag and tool belt? After all, the way a technician takes care of his clothing and tools can tell you a lot about how he’ll take care of your equipment.
If you’re looking to switch HVAC providers, this time make sure you’re getting what you want, need and expect. Learn more about how to be sure you’re making the right choice that with our free guide, Contract Confidence: Transitioning to a New HVAC Service Provider.
